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Cold Weather and Collection Policy

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  3. Cold Weather and Collection Policy

Cold Weather Rule 

WCEA Rules and Regulations Pg. 20-21

1. The cold weather period for the Cooperative runs from November 15 to March 15.

2. This policy does not pertain to PrePayPOWER billing accounts.

3. The Cooperative shall not disconnect a residential service during the cold weather period when the National Weather Service forecasts the temperature will drop below 35 degrees within the following 24-hour period unless:

     a. The member has chosen to use prepaid billing.

     b. It is at the member's request.

     c. The service is abandoned.

     d. A dangerous condition, as determined by the Cooperative, exists on the member’s premises.

     e. The member violates any rule of the utility which adversely affects the safety of the member or other persons or the physical integrity of the utility’s delivery system.

      f. The member causes or permits unauthorized interference with, or diversion or use of utility service (meter bypass) situation or delivered on or about the member’s premises.

     g. The member misrepresents their identity for obtaining or retaining utility service.

     h. The member makes an insufficient funds payment as the initial payment or an installment payment under a payment plan and does not cure the insufficient payment during the ten days after a disconnection notice is sent to the member.

Western Cooperative Electric Association, Inc. Rules and Regulations 21 If any condition listed under a,b,c,d,e,f,g, or h of this section occurs, the Cooperative may disconnect service immediately

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Contact Info

Western Cooperative Electric 
635 S. 13th St.
P.O. Box 278
WaKeeney, KS 67672

Outages: 800-456-6720
Office: 785-743-5561

 

About Us

Western Co-op is a member-owned cooperative dedicated to delivering safe, affordable, and reliable power.

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©2023 Western Cooperative Electric. All Rights Reserved.

  • My Account
    • Billing
      • SmartHub
      • Rate Tariffs
      • Understanding Your Bill
      • Update your account info
    • Payment
      • Ways to Pay Your Bill
      • Cold Weather Rule
      • Deferred Payment Plan
      • PrePay Power
    • Service
      • Start/Stop Service
      • Outages & Emergencies
      • Sales Tax Exemption
      • Renewables
  • Member Services
    • Communications
      • Kansas Country Living
      • News
      • Communication Alerts
    • Community
      • Sharing Success Community Grants
      • Youth Tour
      • Rebates
      • Revolving Loan Fund
      • Rural Economic Development Fund
      • Operation Round-up
      • Western Cares
      • Co-op Connections
      • About Touchstone Energy
  • My Cooperative
    • About Us
      • Board of Trustees
      • Our Story
      • About Us
      • Careers
      • Our Locations
      • Contact us
    • General Info
      • Board Meeting Minutes
      • Board of Trustees Process and Responsibilities
      • Annual Meeting
      • Co-op Bylaws
      • Rules and Regulations
  • My Resources
    • Safety
      • Safety at Western
        • General Safety
        • Grain Bin Clearance
        • Lineworker Safety
        • Tree Trimming
      • Electrical Safety
        • Safety Checklist
        • Safety Quiz
      • Storm Center
    • Education
      • Touchstone Energy Savings
      • Understanding Demand
      • Safety Demo
      • Emergency Responders
      • Aircraft Wire Strikes
      • Avoiding Scams
    • FAQs
      • PrePay Power FAQ
      • Cost of Service Study and Rate Design
      • AMI Meters
      • Capital Credits
      • Winter Storm Uri
  • Contact Us