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Communication Alerts

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  1. Member Services
  2. Communications
  3. Communication Alerts

With modern-day life as busy as it is, it can be hard to keep track of every little thing, but Western is here to help! Western offers automatic notifications to alert you to various activities on your account. Sign up for SmartHub, and choose to receive these either by email, text, or both. 

Bill Due Notification

This is a courtesy alert for your Western Cooperative Electric account sent out in advance of the due date of your bill, via the method selected.  It will state your account is unpaid.  It will also have your account number and location of service.  A link to our website and telephone number will be listed for your convenience to pay your bill. 

Bill Ready Notification

This notification goes out after the bill is printed, letting you know your bill is ready for viewing on your SmartHub account.  It will have your account number, location of service, Prior Balance, Current bill, and Total Due amounts. 

Delinquent Notification

This alert lets you know that your Western Cooperative Electrical account is now delinquent.  It will have your account number and location of service along with our website and telephone number for your convenience to promptly pay your bill. 

Payment Posted Notification

This will alert you that a payment posted on your Western Cooperative Electric account.  It will state the amount of the payment, account number, and location of service.  This gives you peace of mind that we have received your payment, however you chose to pay it. 

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Contact Info

Western Cooperative Electric 
635 S. 13th St.
P.O. Box 278
WaKeeney, KS 67672

Outages: 800-456-6720
Office: 785-743-5561

 

About Us

Western Co-op is a member-owned cooperative dedicated to delivering safe, affordable, and reliable power.

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©2023 Western Cooperative Electric. All Rights Reserved.

  • My Account
    • Billing
      • SmartHub
      • Rate Tariffs
      • Understanding Your Bill
      • Update your account info
    • Payment
      • Ways to Pay Your Bill
      • Cold Weather Rule
      • Deferred Payment Plan
      • PrePay Power
    • Service
      • Start/Stop Service
      • Outages & Emergencies
      • Sales Tax Exemption
      • Renewables
  • Member Services
    • Communications
      • Kansas Country Living
      • News
      • Communication Alerts
    • Community
      • Sharing Success Community Grants
      • Youth Tour
      • Rebates
      • Revolving Loan Fund
      • Rural Economic Development Fund
      • Operation Round-up
      • Western Cares
      • Co-op Connections
      • About Touchstone Energy
  • My Cooperative
    • About Us
      • Board of Trustees
      • Our Story
      • About Us
      • Careers
      • Our Locations
      • Contact us
    • General Info
      • Board Meeting Minutes
      • Board of Trustees Process and Responsibilities
      • Annual Meeting
      • Co-op Bylaws
      • Rules and Regulations
  • My Resources
    • Safety
      • Safety at Western
        • General Safety
        • Grain Bin Clearance
        • Lineworker Safety
        • Tree Trimming
      • Electrical Safety
        • Safety Checklist
        • Safety Quiz
      • Storm Center
    • Education
      • Touchstone Energy Savings
      • Understanding Demand
      • Safety Demo
      • Emergency Responders
      • Aircraft Wire Strikes
      • Avoiding Scams
    • FAQs
      • PrePay Power FAQ
      • Cost of Service Study and Rate Design
      • AMI Meters
      • Capital Credits
      • Winter Storm Uri
  • Contact Us